Own The Conversation - Issue #19
Martyn Redstone
Welcome to Own The Conversation! Own The Conversation is a weekly, manually curated newsletter with all the news in the world of Conversational AI.
From interesting articles to funding news and the latest jobs. I hope you get everything you need, and more, from this newsletter.
This is the final newsletter of 2021! What a year it has been. Just when we thought that we could start opening up and getting back to some sort of pre-pandemic reality - whamo - Omicron hits us with a sucker punch and it’s looking more and more likely that we’ll be seeing in the New Year in yet another lockdown!
Anyway, onto the good stuff…
Conversational AI salaries? I’ll be running this for a while, to ensure that there’s a plethora of data to report with. Plus they may just win an Echo Show, Nest Hub or some vouchers. If you’ve not completed the survey yet, then you can complete the survey here.
Conversational AI jobs at bot-jobs.com are exploding. 501 jobs live now. Looking back on this year, we’ve had 1592 jobs on the job board and almost 8,000 applications. Big plans for 2022 with this, so watch this space!
Want to have your news featured? Do you want to tell us about a project you are working on, or maybe a new role, product release or piece of juicy news? Get in touch to have it featured in the newsletter.
Cheers,
Martyn @ bot-jobs.com
Sponsors
This week’s Own The Conversation is supported by Bot Jobs:
501 LIVE JOBS for the best talent in chatbots, voicebots, conversational AI and conversation design.
For 20% discount on job postings on Bot Jobs, use discount code OTC20OFF when posting jobs - available for all Own The Conversation subscribers.
Sponsorship Opportunities
Do you want to sponsor an upcoming issue? Maybe you have an event, product launch or offer you want to get in front of the Own The Conversation subscribers. Get in touch here for more information.
Conversations To Own
Articles and news that might interest you.
Dialpad Raises $170M; Increases Valuation to $2.2 Billion
Dialpad Inc., a San Francisco, CA-based industry leader in AI-powered cloud communications and collaboration, raised $170m in funding
Propaganda-as-a-service may be on the horizon if large language models are abused
A Cornell study and others show that large language models continue to pose a danger as they become more accessible to adversaries.
Google AI Blog: More Efficient In-Context Learning with GLaM
Whilst large language models (e.g. GT-3) can perform better by simply using more parameters, training and serving these large models can be very computationally intensive. Is it possible to train and use these models more efficiently?
The process to design a conversational interface | by Jesús Martín | Dec, 2021 | UX Collective
Follow Jesús Martin‘s 6 steps to successfully develop a conversational interface that helps your users achieve their goals.
Talk with your dead loved ones -- through a chatbot - CNET
HereAfter AI promises digital immortality, and it’s not that weird.
Conversational UX: The missing piece in your chatbot strategy – TechCrunch
If we want chatbots to earn their place, we must ensure that bot developers are equipped with the right knowledge to improve the customer experience. Fantastic article from Raghu Ravinutala of Yellow Messenger
Customizing GPT-3 for Your Application
Developers can now fine-tune GPT-3 on their own data, creating a custom version tailored to their application. Customizing makes GPT-3 reliable for a wider variety of use cases and makes running the model cheaper and faster.
How To Improve Call Deflection? - Latest Digital Transformation Trends | Cloud News | Wire19
If you run a contact center, you are aware of the large volume of incoming calls. But most of these calls are low impact and doesn’t require dedicated human attention. Some of the issues can be resolved through other means and it is your duty to redirect your customer to these resources. This is what call deflection is all about.
Latest Jobs from Bot Jobs
See more jobs at Bot Jobs.
Data Analyst, Conversational AI - AI Product Department (AIPD) @ Rakuten - Bot Jobs
We are hiring a Data Analyst to analyze the voice of the customer and user behavior in Rakuten’s conversational AI products (virtural assistants, voice assistants, IVR, etc.).
Product Owner - Customer Experience NLP (UK) @ Revolut - Bot Jobs
We are looking to build the best and most efficient customer experience the financial world has ever seen, by leveraging automation and cutting-edge technology. Natural Language Processing has powered many Revolut products, and you’ll take it to the next level.
Rider Services – Contact Centre Product Lead @ Specialized Bicycle Components - Bot Jobs
Do you like working on customer-impacting, enterprise-scale solutions for a global business?
Have you handled customer interactions across Chat and Messaging applications?
Do you enjoy crafting, detailing, building and testing outstanding customer experiences?
Do you bring tangible business results (efficiency, experience) through the delivery of innovative tools and technologies?
Do you have stories to tell about using process automation to reduce contact handling?
Do you have experience in Knowledge Management?
Product Management - Chatbot @ Shopee - Bot Jobs
Drive the end-to-end product development of Chatbot features, from ideation, system design and development, to post-launch improvements and feature iterations.
NLP/Chatbot Researcher @ LG AI Research - Bot Jobs
Language Lab researches core fundmantal/advanced technology to solve technical chanllenges in the Natural Language Processing field. We aim to create service innovation through securing Learning-by-Reading AI Chatbot and various AI technolgies.
Who's Talking
Podcasts and events (virtual and IRL) of interest.
Podcasts and Interviews
Only one person counts over the next week, and it’s this guy 👇
Sant-AI Claus is coming to town! Come and talk to MetaSanta live on YouTube 🎅
Pandorabot’s Kuki is taking a Christmas break from YouTube and has passed the stream over to MetaSanta until after Christmas Eve.
To spread some holiday cheer for kids young and old who can’t visit Santa IRL this year, Pandorabot teamed up with Rapport to deliver a virtual chat with #Metaverse Santa about what’s on your wish list.
Upcoming Events
THE EUROPEAN CHATBOT & CONVERSATIONAL AI SUMMIT 2nd EDITION
March 1st & 2nd 2022
Online & Hybrid!
Chatbots, AI & VOICE Conference 2022 @Metaverse
Join us in the Metaverse and network with the top industry experts from companies like Google, Amazon, Walmart.
Advantest VOICE – Advantest Developer Conference
Each year, the VOICE Developer Conference unites semiconductor test professionals representing the world’s leading integrated device manufacturers (IDMs), foundries, fabless semiconductor companies and outsourced semiconductor assembly and test (OSAT) providers to exchange information about the latest technology advancements, express new ideas, share best practices and network with one another.
4th World Chatbots Summit | Luxatia International
Join us and global executives as we return for our 4th Annual World Chatbots Summit in Berlin, Germany on May 19th and 20th. This edition will focus on expanding the range of chatbot’s internal and external use cases, adding a human touch into NLP technology and overcoming ethical and security issues.
Conversational AI Summit | RE•WORK
Discover advances in NLP, and how application can help create digital assistants, chatbots and conversational interfaces to improve customer experience & increase engagement
PEVoC14 Conference will take place live on 24-27 August 2022
The 14th Pan-European Voice Conference has been postponed and will take place on 24-27 August 2022 in Tallinn, Estonia. The conference will take place in the new building of the Estonian Academy of Music and Theatre.
What are you up to?
This is a new feature dedicated to showcasing what some of you readers are up to. Get in touch to get some airtime around what you are up to.
Nobody took the opportunity to tell us about any interesting projects, job moves, research or other activities.
This is your space to tell the Conversational AI world what’s new and exciting with you, so please let me know by DM or email.
Closing notes
I hope you enjoyed Issue #19.
Next weekend is Christmas weekend, so rather than sending out a newsletter, I’m downing tools to spend precious time with friends and family (hoping that Omicron doesn’t ruin that).
I’m hoping that this newsletter keeps building and improving with every issue. Let me know your thoughts, feedback and ideas of what you want to see by DM on LinkedIn, Twitter, Instagram or even TikTok (not that I have worked that one out yet!).
From me and mine to you and yours, wishing the most wonderful seasons greetings and all the best for the New Year.
Normal service will resume in 2022.
Martyn, Founder @ bot-jobs.com
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