Own The Conversation - Issue #24
Martyn Redstone
Welcome to Own The Conversation!
Own The Conversation is a weekly, manually curated newsletter with all the news in the world of Conversational AI.
From interesting articles to funding news and the latest jobs. I hope you get everything you need, and more, from this newsletter.
New Job? Conversational AI jobs at bot-jobs.com are exploding. 727 jobs live now.
Want to have your news featured? Do you want to tell us about a project you are working on, or maybe a new role, product release or piece of juicy news? Get in touch to have it featured in the newsletter.
Cheers,
Martyn @ bot-jobs.com
Sponsors
This week’s Own The Conversation is supported by Bot Jobs:
700+ LIVE JOBS for the best talent in chatbots, voicebots, conversational AI and conversation design.
For 20% discount on job postings on Bot Jobs, use discount code OTC20OFF when posting jobs - available for all Own The Conversation subscribers.
Sponsorship Opportunities
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Conversations To Own
Articles and news that might interest you.
Can conversational commerce catch on globally?
Conversational commerce is providing brands in Asia Pacific, South America and Africa with better ways to connect with clients. Vogue unpacks the lessons.
Digital assistants and the future of great user interfaces | by Elisabeth Kantorik
Have you ever noticed how a user interface can act as an obstacle, something standing in the way of the user and their goal? To make my point, let’s talk about microwaves. Have you ever been at a friend’s house and tried to use their microwave, an unknown entity, to warm up your food for 30 seconds? Inevitably, you disturb the gathering with “beep,” “beep-beep,” “beep,” as you try to make this insufferable machine do your bidding.
AI chatbot vs human agents, who's winning the e-commerce game?
Since the dawn of conversational commerce, chatbots have been a benchmark in the field of business communications. However, chatbot technology has struggled to be an effective tool as they find it difficult to provide the human touch in conversations. As the struggle for dominance between the efficacy of human agents and chatbots continues, recent developments with regard to the integration of artificial intelligence have given chatbots a significant push.
Jaguar Land Rover adds Alexa to its cars via an over-the-air update - The Verge
Jaguar Land Rover partnered with Amazon to bring Alexa to over 200,000 vehicles via an over-the-air software update. It’s available for cars running Pivi Pro 3.0 or later.
Infosys Leverages Innovative Digital Solutions for a Global Bank’s Retail Consumers
Infosys helped a US-based bank streamline governance to ensure customer-centricity across all banking functions, increasing value realization. The company enables its global clients through the process of digital transformation.
Older adults invited to trial new home technologies developed with Insight@DCU
Dublin City University (DCU) has started piloting a network of voice AI and smart technology to improve the lives of older people living alone. The NEX system carries on the burgeoning trend of leveraging voice assistants to raise people’s quality of life as they age.
Vocinity Announces First Custom AI Avatar For Virtual Brand Assistants-Takes Synthetic Media To New Level Of Interaction
Shaip, a global leader and innovator in Training Data Collection and Annotation in Conversational AI offers off-the-shelf Audio/Speech Datasets in over 45 languages at a 50% discount for a limited period.
Gupshup Acquires AI-Powered Voice Leader, Knowlarity
Gupshup announces the acquisition of Knowlarity Communications. Knowlarity is a global leader in cloud communications, offering cloud telephony, contact center automation, AI-powered voice assistants and speech analytics solutions to over 6,000 customers across 65 countries.
Edelweiss General Insurance launches AI voice bot for automated motor claims
The conversational voice bot, available in Hindi, English and Hinglish, will enable real time registration of claims, 24/7. It has been introduced for garage owners and will be extended to all customers in a month or two
Crunched for Workers? It's Time to Consider Rapid Hiring
Crunched for Workers? It’s Time to Consider Rapid Hiring. With plans to onboard 100,000 new employees, Home Depot is making job offers (almost) on the spot. Other businesses might want to follow suit.
Redefining Conversational AI: What Gartner’s MQ Tells Us
The topic of conversational AI is certainly a hot one, and rightfully so. Customer experience (CX) reigns supreme when it comes to business competition today but ensuring a high-quality CX isn’t as easy as it used to be. The pandemic accelerated digital transformation plans.
ELSA, a company that uses speech recognition technology and artificial intelligence to help language learners improve their spoken English, today announces the availability of its proprietary AI-enabled API. This API technology integrates into any language learning solution to develop an English-speaking feature with automated speech recognition and interactive teaching.
Amazon Rolls out Alexa Skill A/B testing tool to Boost Voice App Engagement
Amazon has released a new testing tool for Alexa developers who want to increase the number of people who use their voice apps. The Alexa Skill A/B testing tool allows developers to set up A/B tests to learn how to get more customers to spend more time and money with their app and increase the number of distinct sessions when users restart the software.
Latest Jobs from Bot Jobs
See more jobs at Bot Jobs.
Featured Role: AI Trainer @ Conversation Design Institute
The AI Trainer turns data into understanding. They identify and prioritize intents for automation. It is the more technical counterpart of the conversation designer. This person works with conversational AI technologies, analytics platforms, and tools that will help improve the understanding of the AI Assistant .
You’ll receive training when starting this position. Expect a steep learning curve.
Chatbot Product Lead @ Admiral Group Plc - Bot Jobs
The Lead Product Owner will be responsible for product development and enhancement, understanding data and customer behaviour/expectations, and ultimately assisting to grow the profitability and viability of Admiral through delivering efficiencies to both self-service and human-aided journeys.
Director, Customer Success (Remote) @ conversationHEALTH - Bot Jobs
Hi! We’re conversationHEALTH, a fast-growing conversational Artificial Intelligence (AI) company based out of MaRS Discovery District in downtown Toronto. Our SaaS product and consulting services are helping pharmaceutical and biotech companies reimagine how they engage Health Care Practitioners, patients, and consumers.
As a Director, Customer Success, you are responsible for building and leading your assigned client team with a focus on delivering exceptional value. You will deliver against and help drive the Client Success strategy focused on delivering our key ClientSuccess goals
Lead Developer - Chatbot & NLP @ Verizon - Bot Jobs
As a Conversational AI Architect, you will contribute to delivery of Contact Center AI (CCAI) solutions for our customers. You will design new and innovative virtual agent solutions to enable digital transformation for our customers. You will co-develop virtual agent solutions with Google dialog flow. You will maintain close partnership with Google’s team to build and constantly drive excellence in our products. You will build conversational interfaces and virtual agents for customers using core Google products such as Dialogflow and Contact Center AI.
Junior Talent Acquisition Specialist @ Artificial Solutions - Bot Jobs
We are an international SAAS company specialized in Conversational Artificial Intelligence technology. In a few words, since more than 20 years, we create conversations!
As we are experiencing a strong growth, we are currently looking for a bright and enthusiastic Junior Talent Acquisition Specialist to join in Barcelona the People Department, part-time (20h/week), initially for 6 months.
Sr ML Conversation Designer @ Amazon - Bot Jobs
We are looking for a Senior ML Conversation Designer to join a multi-disciplinary design team envisioning, investigating, crafting and designing compelling devices and interfaces that delight our customers. You will have the freedom (and encouragement) to experiment, improve, invent, and innovate on behalf of our customers in green-field projects.
Chatbot Manager @ Gympass - Bot Jobs
We are hiring a “Chatbot Manager” to our “Customer Experience” team in “São Paulo”! As a Chatbot Manager, your main goal is to lead a team to create an amazing experience for our users through Gympass’s Chatbots. You’ll be responsible for identifying global opportunities and proposing action plans to maximize the efficiency of service, and satisfaction of our clients.Moreover, you’ll keep a close relationship with vendors and other areas at Gympass to boost the impact of our Chatbots.
Who's Talking
Podcasts and events (virtual and IRL) of interest.
Podcasts and Interviews
Rasa Livestream: 5 Chatbots NOT to build
To-do list too long? Let’s start building an anti-to-do list, starting with these five chatbots you should avoid building.
Upcoming Events
Eventbrite - pplbots presents Sonic Branding for Recruitment Marketing and Employer Branding - Wednesday, February 16, 2022
Conversational AI-Chatbots Online Networking Event
Online Networking Events About Conversational AI & Chatbots!
THE EUROPEAN CHATBOT & CONVERSATIONAL AI SUMMIT 2nd EDITION
March 1st & 2nd 2022
Online & Hybrid!
Chatbots, AI & VOICE Conference 2022 @Metaverse
Join us in the Metaverse and network with the top industry experts from companies like Google, Amazon, Walmart.
Advantest VOICE – Advantest Developer Conference
Each year, the VOICE Developer Conference unites semiconductor test professionals representing the world’s leading integrated device manufacturers (IDMs), foundries, fabless semiconductor companies and outsourced semiconductor assembly and test (OSAT) providers to exchange information about the latest technology advancements, express new ideas, share best practices and network with one another.
4th World Chatbots Summit | Luxatia International
Join us and global executives as we return for our 4th Annual World Chatbots Summit in Berlin, Germany on May 19th and 20th. This edition will focus on expanding the range of chatbot’s internal and external use cases, adding a human touch into NLP technology and overcoming ethical and security issues.
Conversational AI Summit | RE•WORK
Discover advances in NLP, and how application can help create digital assistants, chatbots and conversational interfaces to improve customer experience & increase engagement
PEVoC14 Conference will take place live on 24-27 August 2022
The 14th Pan-European Voice Conference has been postponed and will take place on 24-27 August 2022 in Tallinn, Estonia. The conference will take place in the new building of the Estonian Academy of Music and Theatre.
What are you up to?
This is a new feature dedicated to showcasing what some of you readers are up to. Get in touch to get some airtime around what you are up to.
Nobody took the opportunity to tell us about any interesting projects, job moves, research or other activities.
This is your space to tell the Conversational AI world what’s new and exciting with you, so please let me know by DM or email.
Closing notes
Well, this week has been a bit mad. We’ve had an ill dog, an ill Martyn and his ill grandfather. If anything was ever sent to test us!
Anyhoo, this upcoming week is all about finding a new project/client/job for this author. Bot Jobs and this newsletter are somewhat of a passion project, but got to pay the bills!!
I’m hoping that this newsletter keeps building and improving with every issue. Let me know your thoughts, feedback and ideas of what you want to see by DM on LinkedIn, Twitter, Instagram or even TikTok (not that I have worked that one out yet!).
Martyn, Founder @ bot-jobs.com
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