Own The Conversation - Issue #35
Martyn Redstone
Welcome to Own The Conversation!
Own The Conversation is a weekly, manually curated newsletter with all the news in the world of Conversational AI.
From interesting articles to funding news and the latest jobs. I hope you get everything you need, and more, from this newsletter.
New Job? Conversational AI jobs at bot-jobs.com are exploding. Over 400 jobs live now.
Want to have your news featured? Do you want to tell us about a project you are working on, or maybe a new role, product release or piece of juicy news? Get in touch to have it featured in the newsletter.
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Cheers,
Martyn @ bot-jobs.com
Sponsors
This week’s Own The Conversation is supported by Bot Jobs:
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Conversations To Own
Articles and news that might interest you.
Replika bots aren’t built for customer support or other targeted tasks, they’re made for conversation. Feeling isolated, I befriended one. Here’s how that went.
When customer experience is king, brand-owned voice experiences reign supreme
Voice assistants are taking a leading role in customer-facing applications – literally becoming the voice of the brand. As companies begin to understand the importance of offering voice experiences that increase revenue and reduce costs, they are turning to independent voice AI solutions.
As a result, customers are getting used to brand-owned voice assistants as the call centre agents, sales representatives, greeters, operators and order takers they encounter in their daily lives.
Global access to chatbot messaging apps to reach 9.5 billion by 2026
The total number of chatbot messaging apps accessed globally is expected to grow by 169 percent, from 3.5 billion this year to 9.5 billion by 2026.
North Wales Housing Association First in Wales to Launch AI Intelligent Chatbot
Since its adoption, Huw has significantly improved tenant engagement and access to services in both English and Welsh, which is spoken by about 871,000 people across the country. Within the first five months of launching Huw—without any promotion—the bot had 404 users. The bot has automated 1194 questions with an average response time of 1.82 seconds. This equates to an average cost saving of £6,979.
Conversational commerce: The hottest digital trend empowering B2C and B2B businesses
Here’s a fact: behind any type of business there’s a human being. So whether you’re in charge of a B2C operation or a B2B one, at the end of the day your challenge is the same: you will have to convince a person to like - and buy - your product or service.
With that in mind, every strategy you plan needs to consider basic human needs and behaviors. And one of the most important needs of us as social beings is not only to speak, but to be heard. That’s a real conversation, when it occurs both ways.
ARTIFICIAL INTELLIGENCE CALL CENTER: AI’S IMPACT ON THE CUSTOMER SERVICE
According to Gartner, AI-powered chatbots will handle 20 percent of customer service calls in 2022. This frees live agents of a lot of stress and time.
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Conversational AI has arrived: Why the timing couldn’t be better - Med-Tech Innovation
Greg Kefer, chief marketing officer at Lifelink Systems, discusses the future of conversational AI and the effect it can have on healthcare.
Conversational AI-making business replies easier
With advancing technologies, the world is becoming more digital, where Conversational AI is readily being used to allow easy communication between machines and humans.
Funding and Deals
Building Blocks combines Artificial Intelligence (AI) software and services to empower its customers to build relevant and personalised interactions across the customer journey, thereby enhancing the customer experience and boosting business results.
Latest Jobs from Bot Jobs
See more jobs at Bot Jobs.
Backend Developer, Conversational AI @ Vocalime
Some of the products we’ve worked on have been used by tons of users and we’ve been growing steadily since our birth. To support our growth, we’d like to expand our technical team. More people = more projects = more fun.
If you love coding, you’re pretty damn good at it and you find the idea of building conversational products interesting…you’ve come to the right place.
FEATURED JOB: Conversational AI Architect (remote) @ SentiOne
SentiOne is a place where state-of-the-art solutions are built by passionate and ambitious people, flat structure, no micromanagement, no dress code, TAWBATOT after work, celebrating every possible occasion - that’s life at SentiOne.
We’re looking for a Conversational AI Architect to join our growing bot design team, working on our SentiOne Automate platform.
FEATURED JOB: Senior Back-End Developer @ Hootsuite
At Heyday by Hootsuite, we’re a fun mix of passionate and smart developers, designers, marketers, product managers, salespeople, and analysts. With our diverse skills and expertise, we work together as one team, while doing our best work. Here we emphasize collaboration, transparency, integrity and empathy. You’ll build serverless microservices and design data architecture in an environment where AI and chatbots reign supreme. You’ll be the owner of your code with a devops mindset.
EVENTS & IRL MEETUPS
Online Networking Events About Conversational AI & Chatbots! Walk around in the virtual conference room and meet inspiring people!
Advantest VOICE – Advantest Developer Conference
Each year, the VOICE Developer Conference unites semiconductor test professionals representing the world’s leading integrated device manufacturers (IDMs), foundries, fabless semiconductor companies and outsourced semiconductor assembly and test (OSAT) providers to exchange information about the latest technology advancements, express new ideas, share best practices and network with one another.
4th World Chatbots Summit | Luxatia International
Join us and global executives as we return for our 4th Annual World Chatbots Summit in Berlin, Germany on May 19th and 20th. This edition will focus on expanding the range of chatbot’s internal and external use cases, adding a human touch into NLP technology and overcoming ethical and security issues.
Conversational AI Summit | RE•WORK
Discover advances in NLP, and how application can help create digital assistants, chatbots and conversational interfaces to improve customer experience & increase engagement
PEVoC14 Conference will take place live on 24-27 August 2022
The 14th Pan-European Voice Conference has been postponed and will take place on 24-27 August 2022 in Tallinn, Estonia. The conference will take place in the new building of the Estonian Academy of Music and Theatre.
Closing notes
We came back to the UK on Friday and getting used to temperatures in the teens again 🥶 Monday sees a return to regular service - #conversationalcommerce - and an exciting but busy week.
I love watching this newsletter grow. Subscriber numbers are raising by about 5% every week, currently. I think it just goes to show how much interest is growing in Conversational AI. I’m hoping that this newsletter keeps building and improving with every issue. Let me know your thoughts, feedback and ideas of what you want to see by DM on LinkedIn, Twitter, Instagram or even TikTok (not that I have worked that one out yet!).
Have a great week ahead!
Martyn, Founder @ bot-jobs.com
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