Own The Conversation - Issue #38
Martyn Redstone
Welcome to Own The Conversation!
Own The Conversation is a weekly, manually curated newsletter with all the news in the world of Conversational AI.
From interesting articles to funding news and the latest jobs. I hope you get everything you need, and more, from this newsletter.
New Job? Conversational AI jobs at bot-jobs.com are exploding. Over 450 jobs live now.
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Cheers,
Martyn @ bot-jobs.com
Sponsors
This week’s Own The Conversation is supported by Bot Jobs:
For 20% discount on job postings on Bot Jobs, use discount code OTC20OFF when posting featured jobs - available for all Own The Conversation subscribers.
Sponsorship Opportunities
Do you want to sponsor an upcoming issue? Maybe you have an event, product launch or offer you want to get in front of the Own The Conversation subscribers. Get in touch here for more information.
Conversations To Own
Articles and news that might interest you.
Linguistics and Conversational AI: the connection explained | by Chiara Martino | Women in Voice
How Linguistics can be extremely useful in the design and development of chatbots, voice assistants and all types of Conversational Interfaces.
Watch Google Reveal New Conversational AI (LaMDA 2)
At Google I/O 2022, Google demos its conversational AI technology with the introduction of LaMDA 2.
How Native Americans Are Trying to Debug A.I.’s Biases
Data on Native communities are not at the levels needed for accuracy in A.I.-driven tools. A group is trying to solve that problem.
Bots or No Bots About it, Human Empathy Primed for Customer Experience Comeback
The customer experience is changing, says Freshworks’ Colin Crowley, and human empathy needs to be a part of the customer service and chatbot use discussion.
Blending technology with psychology to engage Russian people on the Ukraine war
Harvard Kennedy School’s Julia Minson helps shape messages to engage Russians in conversations about the facts of the invasion.
WhatsApp Rolls Out Message Reactions, Bigger File Size Limit, New Max Group Size
WhatsApp has announced it is rolling out multiple new features today that have undergone long testing periods, including emoji reactions (already been using this - a la Slack)
Breaking down language barriers with augmented reality | Google
Augmented reality allows us to spend more time focusing on what matters in the real world, in our real lives.
This year’s NVIDIA’s GTC keynote was actually a live demo, delivered from the simulated constructs of the metaverse, and the announcements in silicon and AI innovation were more than impressive.
Zendesk enhances CRM, low-code customer service chatbots
Zendesk added new CRM features and capabilities of low-code customer service chatbots, and integrates more deeply with Slack, Teams.
VTEX : How to integrate conversational commerce into your omnichannel operation | MarketScreener
One paradigm brands face is to be available wherever customers are and being able to engage with them by whatever means they wish.
Mark Zuckerberg’s Project Cambria demo shows off its full-color passthrough - The Verge
Mark Zuckerberg is ready to show off what Meta’s next virtual reality headset can do, even as it keeps Project Cambria hidden. A brief video shows its full color augmented reality running demo software.
Funding & Deals
Tidio raises $25M to automate customer service interactions – TechCrunch
Tidio, which provides businesses automation tools including chatbots to field customer service requests, has raised $25 million in a venture funding round.
Zoom agrees to acquire AI customer service platform Solvvy
Zoom Video Communications (ZM) has agreed to acquire Solvvy as part of its plan to drive contact center expansion.Financial terms of the deal were not disclosed.
Latest Jobs from Bot Jobs
See more jobs at Bot Jobs.
Intern Conversational Designer @ Hubtype
We are looking for an Intern Conversational Designer for our amazing team. We know that it’s a new discipline, so if you don’t have experience in Conversational Design it’s okay, the most important thing is that you are interested in Virtual Assistants’ world and that you desire to learn and go deeper into this exciting world.
FEATURED JOB: CX- Conversational Designer @ General Motors
Our Customer Experience Design group is seeking a passionate Conversation Designer with expertise in Multimodal Product Design. In this role, you will help us set strategic direction and craft groundbreaking experiences across multiple brands and digital platforms. Our work touches millions of lives across web, mobile, wearable, vehicle, and conversational interfaces.
FEATURED JOB: Backend Developer, Conversational AI @ Vocalime
Some of the products we’ve worked on have been used by tons of users and we’ve been growing steadily since our birth. To support our growth, we’d like to expand our technical team. More people = more projects = more fun.
If you love coding, you’re pretty damn good at it and you find the idea of building conversational products interesting…you’ve come to the right place.
MAY AND JUNE EVENTS
4th World Chatbots Summit | Luxatia International
Join us and global executives as we return for our 4th Annual World Chatbots Summit in Berlin, Germany on May 19th and 20th. This edition will focus on expanding the range of chatbot’s internal and external use cases, adding a human touch into NLP technology and overcoming ethical and security issues.
AT THE WOMEN IN VOICE 2022 SUMMIT…
You’re invited to the Women in Voice 2022 Summit! Our largest annual global event. May 23-26, 2022
The MENA Conversational AI Summit will showcase the emerging trends in Conversational AI applications enabled via machine learning to uncover the potential for humanizing digital experiences. Delegates will experience a power-packed agenda consisting of presentations, panel discussions and keynotes from globally renowned speakers, panelists and moderators.
Practical conference about Machine Learning, AI and Deep Learning applications
THE AFRICA CHATBOT & CONVERSATIONAL AI SUMMIT 2ND EDITION
Chatbot Africa & Conversational AI Summit is a two days conference and exhibition designed to host industry executives, and adopters of Conversational AI, Chatbots, Virtual assistants, voice technology and Conversation design. The summit will reflect the latest tendencies and recent application changes in the Conversational AI space in the African markets.
The AI Summit London | The World's Largest AI Event For Business
15-16 June 2022 | Accelerating your enterprise AI roadmap, placing you at the forefront of implementation.
COLLISION | TalkRobot – Celebrating the rise of the machines | June 20-23, 2022
Drones, factory lines, machine learning, security… Wherever you look, there’s evidence that robots are here to stay.
CDI Festival: How to win at Conversational AI - Jun 28
Learn How to win at Conversational AI and take your knowledge to the next level! This 2-day festival taking place on Tuesday June 28th and Wednesday June 29th starting at 10 AM CET, will feature keynotes, firesides & panels from well-rounded professionals working on chatbots, voice assistants & other Conversational AI projects in addition to an interactive workshop day from leading companies in the space.
Closing notes
Wow, what an issue! Loving the video updates here on new product announcements. Honestly, I am a Google fanboy, so watching Google I/O really got me excited. I was mostly disappointed that the (long-rumoured) Google folding phone (Google Passport) didn’t make an appearance. The LaMDA example was really cool, but it’s the smart glasses that really got me excited. As we can see from Google, Apple and Meta - VR is being taken really seriously now and I, for one, can’t wait to see actually smart glasses become a consumer item. I’ll be at the front of the queue (in the metaverse, of course).
I love watching this newsletter grow. Subscriber numbers are raising by about 5% every week, currently. I think it just goes to show how much interest is growing in Conversational AI. I’m hoping that this newsletter keeps building and improving with every issue. Let me know your thoughts, feedback and ideas of what you want to see by DM on LinkedIn, Twitter, Instagram or even TikTok (not that I have worked that one out yet!).
Have a great week ahead!
Martyn, Founder @ bot-jobs.com
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