Own The Conversation - Issue #8
Martyn Redstone
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Welcome to Own The Conversation! Brought to you by bot-jobs.com, Own The Conversation is a weekly, manually curated newsletter with all the news in the world of Conversational AI.
From interesting articles, to funding news and the latest jobs. I hope you get everything you need, and more, from this newsletter.
Can you help? Simply share this link http://owntheconversation.bot-jobs.com on a LinkedIn status update and recommend it to your network - it’s the best way to keep the Bot Jobs community growing.
Want to have your news featured? Do you want to tell us about a project you are working on, or maybe a new role, product release or piece of juicy news? Get in touch to have it featured in the newsletter.
Cheers,
Martyn @ bot-jobs.com
Sponsors
This week’s Own The Conversation is supported by Bot Jobs:
Dedicated to bringing the best opportunities to the best talent in chatbots, voicebots, conversational AI and conversation design.
For half price job postings on Bot Jobs, use discount code OTCHALFOFF when posting jobs - available for all Own The Conversation subscribers.
Sponsorship Opportunities
Do you want to sponsor an upcoming issue? Maybe you have an event, product launch or offer you want to get in front of the Own The Conversation subscribers. Get in touch here for more information.
Conversations To Own
Articles and news that might interest you
And that’s that, as the Zoom deal to buy Five9 is called off
Talk about a roller coaster ride. Zoom, the video conferencing company that became everyone’s primary means of communication around work during the pandemic, will no longer be acquiring Five9, a maker of cloud-based customer service software. Though the all-stock deal, announced in July, was expected to enable Zoom to tap into the lucrative contact center, Five9 shareholders rejected the deal.
Announcing the Rasa Learning Center
We are extremely excited to announce the Rasa Learning Center. The Rasa Learning Center is the place to learn anything related to Rasa, as well as topics in Machine Learning and NLP.
Amazon, for the first time, is making another voice assistant available on Echo devices. The company at its fall event today announced a new voice assistant, “Hey, Disney,” developed by Disney and built on top of Alexa technology. The assistant will have its own unique voice and over 1,000 custom interactions for fans to explore.
Google Cloud announces Speaker ID; brings Google’s speech identification technology directly to customers and contact center partners.
Series B: Leena.ai raisrs $30M!
We have raised $30M in our Series B funding round, led by Bessemer Venture Partners, bringing the total funding raised by us to $40M.
Conversational AI Powers Drive-Thru
At Lee’s Famous Recipe Chicken Restaurants in Ohio, an artificial intelligence assistant running on Intel technology quickly takes orders and delights customers.
How to approach conversation design: The basics (Part 1) | AWS Machine Learning Blog
Conversation design is the discipline of defining the purpose, experience, and interactions of a conversational interface before it’s built. Whether you’re a product owner, design leader, or a developer, it can be beneficial to understand the design process and challenges that are unique to conversational AI. This post discusses the value of incorporating design into your process, along with concrete steps and concepts through code.
Kore.ai Raises $70 Million in Growth Financing to Power Growth of Expanded Product Offering
ORLANDO, Fla., Sept. 29, 2021 (GLOBE NEWSWIRE) – Kore.ai, a top conversational AI software company, announced it has raised $50 million
Latest Jobs
Conversational AI Project Manager @ Allianz Technology - Bot Jobs
Would you like to shape the future of Allianz customer service worldwide?
Bot Analyst (Contract) @ LivePerson - Bot Jobs
LivePerson is a transformational force in how brands and consumers communicate.
Product Manager, NLU @ SoundHound Inc. - Bot Jobs
SoundHound Inc. builds voice AI products that make it easier for people to engage with…
See more jobs at Bot Jobs.
Team #conversationalai at CGI Netherlands is looking for inspired professionals to join our team of experts.
- Customer Journey Expert with experience in Conversational AI;
- Conversation Designer;
- Conversational Copywriter;
- Intent Manager;
- NLU Engineer.
Reach out to Wouter Sligter for more information.
Who's Talking
Podcasts and events (virtual and IRL) of interest.
Podcasts and Interviews
Amanda Stevens On Being A Conversation Designer Detective & The Power Of In-house Designers on Vimeo
In this episode of Interview With An Expert, Jenn Etchegary sits down with Amanda Stevens. Amanda is the Director of Conversation Design, leading the conversation…
VOICE Talks | S2E7 | How Conversational AI is Revolutionizing e-Commerce
VOICE Talks is a must-watch for anyone applying voice to their business, customer experience or industry. Take a look at this month’s episode to learn about conversational commerce.
When It Comes To AI, Personality Is Everything
We’ve all engaged with a virtual assistant or chatbot that isn’t very helpful, or is even downright annoying. So how do we improve this technology? Hans Van Dam interviews the ever serious Jason Gilbert - Personality Designer at Intuition Robotics.
Upcoming Events
Applied Natural Language Processing | NLP Summit
Join the NLP Summit: two weeks of immersive, industry-focused content. Week one will include over 30 unique sessions, with NLP in Healthcare.
Winning Skillsets For Conversational AI (take 2) | LinkedIn
Hans van Dam, CEO & founder of the Conversation Design Institute, will join this Botrepreneurs broadcast to discuss what it takes to develop winning skillsets for Conversational AI.
Conversation Design Festival 2nd Edition 2021 - Nov 30 | Hopin
The 2nd edition Conversation Design Festival was announced this week by the Conversation Design Institute. Sign up early, while you can.
FCAIS | Conversational AI | Artificial Intelligence | Chatbots
Future of Conversational AI is a networking event that will invite visionary speakers, leaders, and key decision-makers from across industries in order to explore & address the various challenges & opportunities associated with Conversational AI.
THE EUROPEAN CHATBOT & CONVERSATIONAL AI SUMMIT 2nd EDITION
Conversational AI, Chatbots, Virtual Assistants, Voice & Conversation Design hybrid conference.
Bot Jobs is a proud sponsor. Come and visit our virtual booth!
What are you up to?
This is a new feature dedicated to showcasing what some of you readers are up to. Get in touch to get some airtime around what you are up to.
Conversation Owner, Kiran Kadekoppa has launched HUEX Labs, where they have have created AIDA (Automated Intelligent Digital Assistant) a voice assistant that can handle customer service-related tasks for on-premise commercial use. As a result, retailers and fast-food restaurants can have a “digital employee” to help combat the extensional labor crisis they face, improve productivity and reduce labor cost, while maximizing upsell opportunities.
Closing notes
I’ve done it! I’ve taken the plunge and hired a VA. It’s getting to busy at pplbots.com and bot-jobs.com that I need the extra support. Next steps - concentrate on deepening my recruitment and HR focussed conversational AI agency in 2022 and beyond.
Any tips?
I hope you enjoyed Issue #8. Hoping that this builds and improves with every issue. Let me know your thoughts (or boxset recommendations) by DM on LinkedIn, Twitter, Instagram or even TikTok (not that I have worked that one out yet!).
Have a great week ahead!
Martyn, Founder @ bot-jobs.com
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